Privacy Policy
This Privacy Policy explains how Chatham Explorer collects, uses, discloses, and retains personal information in connection with its website and guided culinary and market tour services in Canada.
Your Privacy Rights
Subject to legal limits, you may request access to the personal information we hold about you, ask for corrections to inaccurate information, and raise concerns about our handling of your data. Some requests may be declined where disclosure would affect another person’s privacy, legal obligations, or legitimate business records.
How to Make a Request
To protect privacy, we may ask for information needed to verify your identity and understand your request. We will respond within a reasonable period and in accordance with applicable law. If we cannot complete a request, we will explain the reason where permitted.
Retention of Information
We keep personal information only as long as needed for booking administration, customer service, payment records, legal compliance, dispute handling, and business records. When information is no longer required, we delete it, anonymize it where appropriate, or otherwise dispose of it securely.
Policy Changes
We may update this Privacy Policy from time to time. When we do, we will post the revised version on the website and change the effective date where appropriate. If a change is material, we may provide additional notice through a reasonable channel.
How We Use Information
We use personal information to respond to inquiries, manage consultation requests, confirm dates and group details, review dietary information, arrange routes and tastings, process payments, coordinate meeting points, deliver guided tours, handle customer support, maintain records, improve website performance, and meet legal or accounting obligations.
Service Providers and Partners
We may share personal information with service providers that help us operate the website, process payments, manage communications, store records, or support booking administration. We may also share limited information with venues or tasting partners when needed to confirm route details, dietary notes, or attendance arrangements. These parties may use the information only for the services they provide to us.
Legal Disclosure
We may disclose personal information when required to comply with law, court orders, lawful requests, tax obligations, or to protect our rights, guests, staff, or operations. We may also share information where disclosure is necessary to prevent fraud, address security issues, or respond to a lawful claim.
Contact Information
Data We Collect
We may collect contact details, booking information, group size, preferred dates, dietary information, payment-related details, meeting point information, and communications sent to us. We may also collect limited technical data such as device, browser, and usage information when you visit the website.
How We Collect Data
We receive data from you when you submit a consultation request, make a booking, ask about availability, share dietary needs, or contact us by email or phone. We also obtain information from payment processing, website logs, and records created during route planning, confirmation, and check-in.
Types of Cookies
We may use cookies and similar technologies that are necessary for site operation, such as page navigation and form handling. We may also use preference cookies to remember settings and analytics cookies to understand how the site is used. Cookie categories may include session cookies and persistent cookies.
Cookie Controls
You can usually block, delete, or restrict cookies through your browser settings. If the website offers a cookie preference tool, you may use it to manage non-essential cookies. Some features may not function properly if certain cookies are disabled.